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Claim form

Claim form

We kindly ask to consider that the claim should be submitted within 24 hours of the booking, and at least 72 hours prior to arrival.

* Mandatory fields

Comparison Rate Information


  • If the lower rate was found via a third party website then please include the link to the website & rate detail information to help process your claim.

  • If you found the lower rate via a Vienna International direct channel or through a travel agency, then you must reserve this lower rate and provide the following.

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